Effective Date: 1/1/2025

Lugano Caffè ("we," "us," or "our") is committed to protecting the privacy of visitors to our website, lugano-leb.com (the "Site"), and customers who purchase our products. This Privacy Policy explains how we collect, use, and share your personal information.

Information We Collect

We collect several types of information from and about users of our Site, including:

• Personal Information: This may include information that can be used to identify you, such as your name, email address, phone number, billing address, shipping address, and payment information.  
• Order Information: When you make a purchase, we collect information about the products you ordered, the date and time of your order, and your payment information.
• Website Usage Information: We may collect information about your interactions with our Site, such as the pages you visit, the links you click, and the time you spend on each page. This information may be collected through cookies, web beacons, and other tracking technologies.  
• Device Information: We may collect information about the device you use to access our Site, such as your IP address, browser type, operating system, and device identifiers.  
• Communication Information: When you contact us via phone or email, we may collect and store the content of your communications and your contact information.

How We Use Your Information

We may use your information for the following purposes:

• Order Fulfillment: To process and fulfill your orders, including shipping and delivery.
• Customer Service: To respond to your inquiries and provide customer support.  
• Marketing: With your consent, we may send you marketing emails or newsletters about our products and promotions. You can opt out of these communications at any time.
• Website Improvement: To analyze website usage and improve the functionality and user experience of our Site.
• Legal Compliance: To comply with applicable laws and regulations.
• Fraud Prevention: To detect and prevent fraudulent activities.

How We Share Your Information

We may share your information with the following third parties:

• Service Providers: We may share your information with third-party service providers who assist us with payment processing, shipping, marketing, and other services. We ensure these providers are contractually obligated to protect your data.  
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.  

Your Choices

• Access and Correction: You may access and update your personal information by contacting us at info@lugano-leb.com.
• Marketing Communications: You can opt out of receiving marketing emails from us by clicking the unsubscribe link in our emails or contacting us directly.
• Cookies: You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.  

Children's Privacy  

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.  

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date."  

Contact Us

If you have any questions about this Privacy Policy, please contact us at:  

Lugano Caffè

6th Floor, Qubic Business Center, Sin El Fil, Beirut, Lebanon

Phone: +961 1 495009 | +961 1 496009

Email: info@lugano-leb.com